Privacy Policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

WHAT DO WE DO WITH YOUR INFORMATION?

Our eCommerce website or app may collect various type of required information if you want to place an order for the desired product you want to buy from us using the website or app. When you purchase something from our online store through the website or app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will receive, store and process your data for preparing your purchase order on our eCommerce site and will save it for any possible future allegation.

We usually collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment procedure and another similar kind of information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also send you emails about our store, new products, and other updates.

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

Third party policy

We may provide your information to other affiliated companies with us for the purpose of making the service better. We may use some of your information to analyze data for marketing as well as for customer services. We may use third parties to collect payments, delivering products to you and collecting returned items as per our return policy.

We may use third-party plugins on our website to make the service we render smooth and better. We also use these third-party services to measure the number of visitors to our website, to interact with visitors on the site, and to make our website more useful to visitors.

In such cases, the third-plugins may use some of the information you provided to only to perform specific tasks.

However third-party plugins or service providers may have a different privacy policy in addition to the information we provide to fulfill the order(s) which have been placed by you.

Security

We make all the necessary precautions and steps to protect your personal information we collect from you and make it inaccessible by anyone outside of our organization other than full filing purchase orders or disclosure required by the law. These precautions include advanced access controls to limit access to that information to only internal personnel who require access to that information. Our security measures are regularly upgraded and tested to ensure they are effective.